Terms & Conditions

Terms & Conditions – 01.02.2022

1-2-1 DOG AND PUPPY TRAINING

TERMS AND CONDITIONS: 1-2-1 DOG AND PUPPY TRAINING

Terms and Conditions of Services Effective 01.02.2022. Lucy Ward Dog Training, hereafter referred to as “LWDT”, “we”, “our” or “us”, is a one-person entity that provides dog related services of 1-2-1 dog and puppy training, group classes and Mantrailing UK introduction workshops and training sessions, collectively known as the “service(s)”, “session(s)” or “booking(s)”. The “Client(s)”, “Owner(s)”, “Handler(s)” refers to the person filling out the Enrolment Form and anyone affiliated with the dog that attends a training session, be that in person or via video call.

In the interests of safety to LWDT, speakers, volunteers, Clients, Handlers, attendees and spectators please read and agree to the following conditions.

This declaration sets out the terms on which LWDT accepts you on any sessions. When you agree to this declaration, you will be bound by all of LWDT’s Terms and Conditions.

LWDT reviews and changes these conditions from time to time in order to assist the proper delivery of services and education. LWDT reserves the right to introduce changes at any time when it is in the interest of Clients, Handlers, LWDT, speakers and dogs.

BOOKINGS

  1. All fees much be paid at the time of booking. A booking cannot be made or confirmed without full payment.
  2. Payment confirmation, booking confirmation, session reminders and correspondence form LWDT will be sent via email to the address you provide. Please ensure this address is correct at the time of booking.
  3. Bookings can only be made via the LWDT website.
  4. All training sessions must be booked in straight away once you have paid. LWDT is booked up approximately 4 – 8 weeks in advance so sessions must be booked in to avoid disappointment and long gaps between training sessions.
  5. All bookings of multiple of sessions in a training programme must be completed within a set time period to ensure continuity and momentum in training.

– Clever K9 – block of 3 sessions to be completed fortnightly over a maximum of 7 weeks

– Clever K9+ – block of 5 sessions to be completed fortnightly over a maximum of 12 weeks

– Personalised Puppy Programme – block of 5 session to be completed weekly over a maximum of 7 weeks

RESCHEDULING OF APPOINTMENTS

  1. LWDT is a small appointments based business and cannot function with prolonged rescheduling of sessions from Clients. However, LWDT appreciates that life events and circumstances outside of the Clients control can happen and aims to be flexible within reason, within the limits of our business hours and the terms and conditions stated here.
  2. When booking with LWDT, please ensure you have sufficient time to commit to the training sessions and training between sessions. If you are unable to do this and anticipate you will be regularly rescheduling sessions, please wait until you have more available time to commit before booking.
  3. LWDT permits the following number of rescheduled sessions per booking. Upon reaching the limits stated below, the Client will lose any further sessions they require to be rescheduled and no refund shall be given.

– Single 1 hr session can be rescheduled only once

– Clever K9 block of 3 sessions permits a maximum of 1 rescheduled session

– Clever K9+ and Personalised Puppy Programme block of 5 sessions permits a maximum of 2 rescheduled sessions

  1. Any further requests for sessions to be rescheduled beyond the limits stated above will only be granted at the discretion of LWDT.
  2. If the Client becomes unavailable for the original date and time of their booking they must give LWDT at least 48 hours notice, and the booking will be rescheduled for a mutually convenient time. If less than 48 hours notice is given the Client will lose the session.

CANCELLATIONS, TERMINATION OF CONTRACT AND REFUNDS

  1. Cancellation requests of the entire booking made up to 72 hours prior to the first session (including any online consultations or sessions) will incur the full fee.
  2. Cancellation requests of the entire booking made between 72 hours to 14 days prior to the first session will incur a 50% cancellation fee.
  3. Cancellation requests of the entire booking made 14 days or more prior to the first session will receive a full refund.
  4. A 14 day statutory cancellation period is given after booking a service. If your booking is made within 14 days of the start of the service then you agree to waive your right to rely upon the 14 day statutory cooling off and cancellation period.
  5. If the Client makes the decision to re-home their dog once training has commenced, a refund will not be given for any sessions taken or the remainder of the sessions not used.
  6. If the Client moves outside of LWDT service area once training has commenced, a refund will not be given for any sessions taken or the remainder of the sessions not used. The option to complete the sessions via zoom will be given.
  7. If the Client decides to terminate the booking/service once training has started, a refund will not be given for any sessions taken or the remainder of the sessions not used.
  8. LWDT reserves the right to terminate the contract (at any time and with immediate effect and no refund) if any dog/s under the contract does not respond well to the training plan where continuing of said contract is deemed by LWDT to constitute a risk.
  9. LWDT reserves the right to terminate the contract (at any time and with immediate effect and no refund) if the Client or anyone with their dog is abusive towards any LWDT staff or volunteers.
  10. If a Client is non compliant or withholding information with regards to the behaviour of their dog, including but not limited to aggression, which could compromise the safety of LWDT staff or volunteers then the contract will be terminated immediately and no refund given.
  11. Any refunds granted will be paid to the Client on the card the original service was booked with. Refunds will take between two to seven working days to appear in the Clients account.

 

GENERAL

  1. Aggression or behaviour issues must be declared on this form or advised in writing along with acceptance and confirmation of receipt from LWDT before sessions begin.
  2. If the Client fails to attend a training session no refund shall be given.
  3. If the Client is more than 20 minutes late for a training session and has not corresponded with LWDT to inform them of the delay, the session will be cancelled and no refund shall be given.
  4. If the Client is late to a training session, only the booked time slot for the session shall be given. No extra time shall be added onto the training session to account for the Client arriving late.
  5. Training sessions may be held outside, please wear appropriate clothing and footwear.
  6. LWDT cannot be held liable for any losses of any kind that arise from this contract or the provision of our services save for death or personal injury caused by negligence. This clause does not attempt to avoid any liability which cannot be excluded by law.
  7. It is advised that your dog is fully vaccinated and on a regular flea, tick and worming treatment. Or they are titre tested and regular worming checks are completed.
  8. All dogs will be kept on a lead for the duration of the training session unless otherwise instructed.
  9. LWDT will apply personal judgement and cut short a training session, if necessary, because of extreme weather conditions; including, but not limited to excessive heat, rain, thunder storms and snow/ice. The decision to do so lays with the judgement of LWDT, for the safety of themselves, the Client and dog. In such circumstances the booking will be rearranged for a mutually convenient time.
  10. Should training sessions have to be cancelled due to changes relating to Covid-19 (including but not limited to a lockdown or rules about 1-2-1 or group gatherings changing) a refund will not be given and the training sessions will either be rearranged for a mutually convenient time and date, or carried out virtually via Zoom. This is at the discretion of LWDT.
  11. LWDT will apply personal judgement and cut short a training session, if necessary, if we feel the dog is not coping well.
  12. Our methods are kind, ethical and effective. However, instant results are unlikely and training will take long term commitment from the Client to work with their dog throughout the duration of the booked sessions and beyond. It is the responsibility of the Client to practice the training recommended by LWDT to achieve the desired results.
  13. Dogs must be kept under control when LWDT is entering your home. Failure to do so and any injury caused by your dog being out of control will be your full responsibility. Where appropriate and directed by us, we will meet outside your home first and in some instances, we may work only outside taking a hands-off approach working at a distance (especially in the case of anxious dogs).
  14. In some cases we use stooge dogs to aid training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and under control.
  15. In the case of behavioural issues you agree to give consent to work with us and are happy for us to contact your vet on your behalf should this be necessary.
  16. If your bitch is in season please inform LWDT as soon as possible to discuss whether it’s appropriate for your dog to train during this time period.

MANTRAILING

TERMS AND CONDITIONS: MANTRAILING INTRODUCTION WORKSHOPS & TRAINING SESSIONS

Terms and Conditions of Services Effective 01.02.2022. Lucy Ward Dog Training, hereafter referred to as “LWDT”, “we”, “our” or “us”, is a one-person entity that provides dog related services of 1-2-1 dog and puppy training, group classes and Mantrailing UK introduction workshops and training sessions, collectively known as the “service(s)”, “session(s)” or “booking(s)”. The “Client(s)”, “Owner(s)”, “Handler(s)” refers to the person filling out the Enrolment Form and anyone affiliated with the dog that attends a training session, be that in person or via video call.

In the interests of safety to LWDT, speakers, volunteers, Clients, Handlers, attendees and spectators please read and agree to the following conditions.

This declaration sets out the terms on which LWDT accepts you on any sessions. When you agree to this declaration, you will be bound by all of LWDT’s Terms and Conditions.

LWDT reviews and changes these conditions from time to time in order to assist the proper delivery of services and education. LWDT reserves the right to introduce changes at any time when it is in the interest of Clients, Handlers, LWDT, speakers and dogs.

BOOKINGS

  1. All fees much be paid at the time of booking. A booking cannot be made or confirmed without full payment.
  2. Payment confirmation, booking confirmation, session reminders and correspondence form LWDT will be sent via email to the address you provide. Please ensure this address is correct at the time of booking.
  3. Bookings can only be made via the LWDT website.

CANCELLATIONS, RESCHEDULING AND REFUNDS

  1. Payment is non-refundable outside the 14 day statutory cancellation period.
  2. If your booking is made within 14 days of the service then you agree to waive your right to rely upon the 14 day statutory cooling off and cancellation period.
  3. If the Client becomes unavailable for the date and time of their booking they must give LWDT at least 72 hours notice, and the booking will be transferred to another introduction workshop or training session date.
  4. If the Client becomes unavailable for the date and time of their booking and 72 hours or less notice is given to LWDT the Client will be charged in full, lose their place on the introduction workshop or training session, no refund shall be given and no transfer of the booking onto another session shall be permitted.
  5. Should sessions have to be cancelled due to extreme weather a refund will not be given, and sessions will either be rearranged for another date and time or your booking can be transferred to another introduction workshop or training session.
  6. Should sessions have to be cancelled due to changes relating to Covid-19 (including but not limited to a lockdown or rules about group gatherings) a refund will not be given and sessions will be rearranged for another date and time. This is at the discretion of LWDT.
  7. Payment may be refunded in extreme circumstances if you need to cancel and we are able to fill your place with another attendee. This will be dealt with on a case by case basis and at the discretion of LWDT.
  8. Any refunds granted at the discretion of LWDT will be paid to the Client on the card the original service was booked with. Refunds will take between two to seven working days to appear in the Clients account.

GENERAL

  1. If the Client fails to attend an introduction workshop or training session no refund shall be given.
  2. If the Client is more than 30 minutes late to an introduction workshop or training session the Client will not be permitted to join due to the disruption to the group and no refund shall be given. This is at the discretion of LWDT.
  3. If the Client is late to an introduction workshop or training session, only the booked time slot for the session shall be given. No extra time shall be added on to account for the Client arriving late in order to give them a sufficient amount of training time.
  4. If the Client leaves an introduction workshop or training session early, no refund shall be given.
  5. Bitches in season are not permitted to attend sessions due to the potential disruption to the group. Please wait until they have finished their season and book onto the next session. If you arrive with your in season bitch you will not be refunded for the session.
  6. Training sessions are held outside, please wear appropriate clothing and sturdy footwear.
  7. LWDT uses reward based, science proven, force free techniques, in a kind and ethical manner, by qualified experienced trainers. We do not advocate punitive methods or manhandling and you may be asked to leave if you use such methods.
  8. All dogs must be kept on lead unless specifically instructed otherwise.

IT IS ADVISED THAT

  1. All dogs be fully insured and include third party liability (Third party liability from Dogs Trust minimum)
  2. All dogs should be fully vaccinated, wormed and on regular flea and tick treatment at the recommended regular intervals.
  3. It is the Client/Owners/Handlers responsibility to clear up after their dog has toileted.
  4. Minors must be supervised at all times by guardians/parents.
  5. Aggression or behaviour issues must be declared on this form or advised in writing along with acceptance and confirmation of receipt from LWDT before attendance.

MANTRAILING WAIVER

  1. You must follow the guidelines of the trainers of LWDT at all times.
  2. Please note to always be friendly with pedestrians and traffic on the roads. You may be required to wear a high visibility vest or similar, which will be provided.
  3. It is the dog Owners responsibility to make sure that dogs are made comfortable whilst left in their vehicle. This includes sufficient airflow/circulation through the car and the provision of water.
  4. The participation of any service offered by LWDT is at your own risk, which means the responsibility lies with the Client themselves. We therefore make you aware that you should hold insurance to be able to participate in any service.
  5. LWDT cannot be held liable for any losses of any kind that arise from this contract or the provision of our services save for death or personal injury caused by negligence. This clause does not attempt to avoid any liability which cannot be excluded by law.
  6. LWDT takes all reasonable precautions within the structure of our services to avoid injury resulting from dog bites. However, LWDT accepts no responsibility for damage or injury resulting from dog bites occurring to Clients or their dogs while attending services.
  7. The Client is fully responsible for any damages/harm done by either themselves, their dogs or any other Clients/Owners/handlers that came with them.
  8. LWDT accepts no responsibility for any damage to, theft of, or from your vehicle. Please do not leave valuables in your car.
  9. Any Client participating in introduction courses, seminars, workshops, instructor courses, training or any other services that are offered by any of the Mantrailing UK Ltd Instructors (or head-instructor), agrees not to conduct/hold/offer such or similar, to the general public or another business or third parties within the United Kingdom. This includes Mantrailing introduction courses, Mantrailing seminars, Mantrailing workshops, Mantrailing training session within two consecutive years after the event. ONLY with written consent of the Mantrailing Head Instructor can this agreement be changed.

WALK TALK & TRAIN

TERMS AND CONDITIONS: WALK TALK & TRAIN GROUP TRAINING WALKS

Terms and Conditions of Services Effective 01.02.2022. Lucy Ward Dog Training, hereafter referred to as “LWDT”, “we”, “our” or “us”, is a one-person entity that provides dog related services of 1-2-1 dog and puppy training, group classes and Mantrailing UK introduction workshops and training sessions, collectively known as the “service(s)”, “session(s)” or “booking(s)”. The “Client(s)”, “Owner(s)”, “Handler(s)” refers to the person filling out the Enrolment Form and anyone affiliated with the dog that attends a training session, be that in person or via video call.

In the interests of safety to LWDT, speakers, volunteers, Clients, Handlers, attendees and spectators please read and agree to the following conditions.

This declaration sets out the terms on which LWDT accepts you on any sessions. When you agree to this declaration, you will be bound by all of LWDT’s Terms and Conditions.

LWDT reviews and changes these conditions from time to time in order to assist the proper delivery of services and education. LWDT reserves the right to introduce changes at any time when it is in the interest of Clients, Handlers, LWDT, speakers and dogs.

BOOKINGS

  1. All fees much be paid at the time of booking. A booking cannot be made or confirmed without full payment.
  2. Payment is non-refundable outside the 14 day statutory cancellation period.
  3. If your booking is made within 14 days of the service then you agree to waive your right to rely upon the 14 day statutory cooling off and cancellation period.
  4. Payment confirmation, booking confirmation, session reminders and correspondence form LWDT will be sent via email to the address you provide. Please ensure this address is correct at the time of booking.
  5. Bookings can only be made via the LWDT website.

CANCELLATIONS AND REFUNDS

  1. Payment may be refunded in extreme circumstances if you need to cancel and we are able to fill your place with another attendee. This will be dealt with on a case by case basis and at the discretion of LWDT.
  2. Should sessions have to be cancelled due to extreme weather Clients may choose to have a full refund or move their booking onto another date.
  3. Should sessions have to be cancelled due to changes relating to Covid-19 (including but not limited to a lockdown or rules about group gatherings) Clients may choose to have a full refund or move their booking onto another date.
  4. Any refunds granted will be paid to the Client on the card the original service was booked with. Refunds will take between two to seven working days to appear in the Clients account.

GENERAL

  1. If the Client fails to attend a training session no refund shall be given.
  2. If the Client is more than 10 minutes late for a training session and has not corresponded with LWDT to inform them of the delay, the Client will not be permitted to join due to the disruption to the group. This is at the discretion of LWDT.
  3. If the Client is late to a training session, only the booked time slot for the session shall be given. No extra time shall be added on to account for the Client arriving late in order to give them a sufficient amount of training time.
  4. If the Client leaves a training session early, no refund shall be given.
  5. Bitches in season are not permitted to attend sessions due to the potential disruption to the group. Please wait until they have finished their season and book onto the next session. If you arrive with your in session bitch you will not be refunded for the session.
  6. Training sessions are held outside, please wear appropriate clothing and sturdy footwear.
  7. LWDT uses reward based, science proven, force free techniques, in a kind and ethical manner, by qualified experienced trainers. We do not advocate punitive methods or manhandling and you may be asked to leave if you use such methods.
  8. All dogs must be kept on lead unless specifically instructed otherwise.
  9. Please note to always be friendly with pedestrians and traffic on the roads.
  10. The participation of any service offered by LWDT is at your own risk, which means the responsibility lies with the Client themselves. We therefore make you aware that you should hold insurance to be able to participate in any service.
  11. LWDT cannot be held liable for any losses of any kind that arise from this contract or the provision of our services save for death or personal injury caused by negligence. This clause does not attempt to avoid any liability which cannot be excluded by law.
  12. LWDT takes all reasonable precautions within the structure of our services to avoid injury resulting from dog bites. However, LWDT accepts no responsibility for damage or injury resulting from dog bites occurring to Clients or their dogs while attending services.
  13. The Client is fully responsible for any damages/harm done by either themselves, their dogs or any other Clients/Owners/handlers that came with them.
  14. LWDT accepts no responsibility for any damage to, theft of, or from your vehicle. Please do not leave valuables in your car.

IT IS ADVISED THAT

  1. All dogs be fully insured and include third party liability (Third party liability from Dogs Trust minimum)
  2. All dogs should be fully vaccinated, wormed and on regular flea and tick treatment at the recommended regular intervals.
  3. It is the Client/Owners/Handlers responsibility to clear up after their dog has toileted.
  4. Minors must be supervised at all times by guardians/parents.
  5. Aggression or behaviour issues must be declared on this form or advised in writing along with acceptance and confirmation of receipt from LWDT before attendance.