TERMS AND CONDITIONS

Terms and Conditions of Services Effective 15.11.2022. Lucy Ward Dog Training, hereafter referred to as “LWDT”, “we”, “our” or “us”, is a one-person entity that provides dog related services of 1-2-1 dog and puppy training, group classes and Mantrailing UK introduction workshops and training sessions, collectively known as the “service(s)”, “session(s)” or “booking(s)”. The “client(s)”, “owner(s)”, “handler(s)” refers to the person filling out the enrolment form and anyone affiliated with or responsible for the dog that attends a training session or class, be that in person or via video call.

In the interests of safety to LWDT, speakers, volunteers, clients, handlers, attendees and spectators please read and agree to the following conditions.

This declaration sets out the terms in which LWDT accepts a client onto any session. When the client agrees to this declaration, they will be bound by all of LWDT’s Terms and Conditions.

LWDT reviews and changes these conditions from time to time in order to assist the proper delivery of services and education. LWDT reserves the right to introduce changes at any time when it is in the interest of clients, handlers, LWDT, speakers and dogs.

BOOKINGS AND PAYMENT

1. All fees much be paid at the time of booking prior to the service commencing. A booking cannot be made or confirmed without full payment. No service shall be provided until payment is made.
2. Bookings can only be made via the LWDT website or a direct booking link provided by LWDT. Cash payments are not accepted.
3. All payments are processed in British Sterling (GBP) at the time of payment. LWDT is not responsible for any fees, charges, exchange rates or additional charges levied by the individual financial institutions or credit card companies.
4. Payment confirmation, booking confirmation, session reminders and correspondence form LWDT will be sent via email to the address you provide. Please ensure this address is correct at the time of booking.
5. All 1-2-1 bookings of multiple of sessions must be completed within a set time period to ensure continuity and momentum in training. Personalised Puppy Programme (5 sessions) must be completed within 7 weeks. Clever K9 (3 sessions) must be completed within 7 weeks. Clever K9+ (5 sessions) must be completed within 12 weeks.
6. All 1-2-1 bookings of multiple of sessions must be completed within a set time period to ensure continuity and momentum in training. Puppy Foundations (3 sessions) must be completed within 4 weeks, Puppy Foundations+ (5 sessions) must be completed within 7 weeks. Clever K9 (3 sessions) must be completed within 7 weeks. Clever K9+ (5 sessions) must be completed within 12 weeks.

RESCHEDULING OF 1-2-1’s

7. LWDT is a small appointments based business and cannot function with prolonged rescheduling of sessions from clients. However, LWDT appreciates that life events and circumstances outside of the clients control can happen and aims to be flexible within reason, within the limits of our business hours and the terms and conditions stated here.

8. LWDT permits the following number of rescheduled sessions per booking. Upon reaching the limits stated below, the client will lose any further sessions they require to be rescheduled and no refund shall be given.

• Single 1 hr session can be rescheduled only once
• Clever K9 block of 3 sessions permits a maximum of 1 rescheduled session
• Clever K9+ and Personalised Puppy Programme block of 5 sessions permits a maximum of 2 rescheduled sessions

9. Any further requests for sessions to be rescheduled beyond the limits stated above will only be granted at the discretion of LWDT.

10. If the client becomes unavailable for the original date and time of their booking they must give LWDT at least 72 hours notice, and the booking will be rescheduled for a mutually convenient time. If less than 72 hours notice is given the client will lose the session.

CANCELLATION AND REFUNDS – 1-2-1’s & CLASSES

11. Subject to any statutory rights of cancellation, payments for 1-2-1 training, classes, workshops, events, membership fees or gift certificates are non-refundable and non-transferable unless otherwise stated in these Terms and Conditions. Refunds, if any, shall be made entirely at LWDT’s discretion.

12. If your booking is made within 14 days of the service then you agree to waive your right to rely upon the 14 day statutory cooling off and cancellation period.

13. If the client moves outside LWDT’s service area before, or once 1-2-1 training has commenced, a refund will not be given. The option to complete the sessions via zoom or for the client to come to a location within a 30 minute radius of SN8 4NQ will be offered.

14. If the client fails to attend a 1-2-1 session or class no refund shall be given.

15. If the client is more than 20 minutes late for a 1-2-1 training session and has not corresponded with LWDT to inform them of the delay, the session will be cancelled and no refund shall be given.

16. No refunds will be given if a client decides not to use the full number of sessions from a purchased programme or class.

17. No refunds will be given if a client withdraws from a class before their start date. If the space on the course can be filled, then credit of the course price (minus 10% admin fee) will be given to the client to use for an additional purchase from LWDT.

18. No refunds will be given for missed classes, nor can clients attend classes beyond the designated timetable they booked on to.

19. LWDT reserves the right to terminate the contract (at any time, with immediate effect) if any dog under the contract does not respond well to the training plan and/or other dogs. This includes, but not limited to, dogs that are not comfortable in a class environment. Partial refunds will apply. 

20. LWDT reserves the right to terminate the contract at any time and with immediate effect if the client or anyone with their dog is abusive towards any LWDT staff or volunteers. No refund shall be given.

21. If a client is non compliant or withholding information with regards to the behaviour of their dog(s), including but not limited to aggression, which could compromise the safety of LWDT staff or volunteers then the contract will be terminated immediately and no refund given.

22. Refunds, if any, shall be made entirely at LWDT’s discretion. Please note, 10% will be deducted to cover admin cost.

23. Any refunds granted at the discretion of LWDT will be paid to the client on the card the original service was booked with. Refunds can take up to seven working days to appear in the clients account.

CANCELLATIONS AND REFUNDS – MANTRAILING

24. Subject to any statutory rights of cancellation, payments for training, classes, workshops, events, membership fees or gift certificates are non-refundable and non-transferable unless otherwise stated in these Terms and Conditions. Refunds, if any, shall be made entirely at LWDT’s discretion.

25. If your booking is made within 14 days of the service then you agree to waive your right to rely upon the 14 day statutory cooling off and cancellation period.

26. If the client fails to attend an introduction workshop or training session no refund shall be given.

27. Mantrailing is an outdoor sport and is subject to varying complications that may require us to abandon a session due to safety, including but not limited to: extreme heat, thunderstorms, high winds or too few clients booked on. A minimum of three clients are required to safely run a training session. All clients booked onto sessions must be aware of these possibilities. If a session is abandoned, alternatives will be offered. No refunds shall be given.

28. LWDT reserves the right to decide whether trainings sessions or workshops are safe to go ahead or not.

29. If LWDT cancels a mantrailing session or introduction workshop due to ill health of the instructor (Lucy Ward) then full refunds will apply or the client may be booked onto another session.

30. No refunds will be given if a client cancels their space on a training session or workshop.

31. If a client cannot attend a session they can notify LWDT who will attempt to fill their space for them. If the space is filled then a refund will apply, less 10% admin fee. If the space is not filled, then no refund will be offered.

32. If a client cannot attend a session then they are free to sell or swap their place with another person providing that person has completed an introduction workshop with a Mantrailing UK Instructor. They must inform LWDT, via email, of the change over so information emails can be sent to the correct participant.

33. If the client is more than 30 minutes late to an introduction workshop the client will not be permitted to join due to the disruption to the group and no refund shall be given. This is at the discretion of LWDT.

34. Refunds, if any, shall be made entirely at LWDT’s discretion. Please note, 10% will be deducted to cover admin cost.

35. Any refunds granted at the discretion of LWDT will be paid to the client on the card the original service was booked with. Refunds can take up to seven working days to appear in the clients account.

GENERAL

36. Our methods are kind, ethical and effective. However, instant results are unlikely and training will take long term commitment from the client to work with their dog throughout the duration of the booked sessions and beyond. It is the responsibility of the client to practice the training recommended by LWDT to achieve the desired results.

37. Please keep dogs on leads at all times, unless otherwise directed by LWDT.

38. If your bitch is in season please inform LWDT as soon as possible to discuss whether it’s appropriate for your dog to do 1-2-1 training during this time period.

39. Bitches in season are not permitted to attend classes or mantrailing sessions or workshops due to the level of distraction this will create for the other dogs.

40. Aggression or behaviour issues must be declared on the enrolment form or advised in writing along with acceptance and confirmation of receipt from LWDT before training begins.

HEALTH AND SAFETY

41. Clients must follow the instructions of the trainer at all times.

42. LWDT cannot be held liable for any losses of any kind that arise from this contract or the provision of our services save for death or personal injury caused by negligence. This clause does not attempt to avoid any liability which cannot be excluded by law.

43. LWDT accepts no responsibility for any damage to, theft of, or from your vehicle. Please do not leave valuables in your car.

44. Clients are responsible to ensure their dog is fit and healthy to attend training. It is advised that your dog is fully vaccinated and on a regular flea, tick and worming treatment. Or they are titre tested and regular worming checks are completed.

45. Dogs who are ill, injured or post operation are not allowed to attend class until full recovered. However, it is advisable that the client attends the session on their own so they can continue the training at home.

46. LWDT will apply personal judgement and cut short a training session, if necessary, because of extreme weather conditions; including, but not limited to excessive heat, rain, thunder storms and snow/ice. The decision to do so lays with the judgement of LWDT, for the safety of themselves, the client and dog. In such circumstances the booking will be rearranged for a mutually convenient time.

47. Should training sessions have to be cancelled due to changes relating to Covid-19 (including but not limited to a lockdown or rules about 1-2-1 or group gatherings changing) a refund will not be given, the training session will either be rearranged for a mutually convenient time and date, or carried out virtually via Zoom. This is at the discretion of LWDT.

48. LWDT will apply personal judgement and cut short a training session, if necessary, if we feel the dog is not coping well.

49. Dogs must be kept under control when LWDT is entering your home. Failure to do so and any injury caused by your dog being out of control will be your full responsibility. Where appropriate and directed by us, we will meet outside your home first and in some instances, we may work only outside taking a hands-off approach working at a distance (especially in the case of anxious dogs).

50. In some cases we use stooge dogs to aid training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and under control.

51. In the case of behavioural issues you agree to give consent to work with us and are happy for us to contact your vet on your behalf should this be necessary.

MANTRAILING WAIVER

52. You must follow the guidelines of the trainers of LWDT at all times.

53. Please note to always be friendly with pedestrians and traffic on the roads. You may be required to wear a high visibility vest or similar, which will be provided.

54. It is the clients responsibility to make sure that dogs are made comfortable whilst left in their vehicle. This includes sufficient airflow/circulation through the car and the provision of water.

55. The participation of any service offered by LWDT is at your own risk, which means the responsibility lies with the client themselves. We therefore make you aware that you should hold insurance to be able to participate in any service.

56. LWDT takes all reasonable precautions within the structure of our services to avoid injury resulting from dog bites. However, LWDT accepts no responsibility for damage or injury resulting from dog bites occurring to clients or their dogs while attending services.

57. The client is fully responsible for any damages/harm done by either themselves, their dogs or any other clients/owners/handlers that came with them.

58. Any client participating in introduction courses, seminars, workshops, instructor courses, training or any other services that are offered by any of the Mantrailing UK Ltd Instructors (or head-instructor), agrees not to conduct/hold/offer such or similar, to the general public or another business or third parties within the United Kingdom. This includes Mantrailing introduction courses, Mantrailing seminars, Mantrailing workshops, Mantrailing training session within two consecutive years after the event. ONLY with written consent of the Mantrailing Head Instructor can this agreement be changed.